Shift of viewpoint – Analyst centric to Topic centric

I have to say that I would like to see a shift in how we approach process improvement. Some views take an analyst centric approach where the analyst comes in to do their work and works on some topics. They have some peers, but they are focused on some subject matter and is assumed to have a relatively fixed network of peers that they are believed to know. Then we figure out how to enable them in their daily activities.

I would rather approach process improvement from a topical approach where so called lanes in the road are not the driving factor in determining participation. Only that you have people with expertise that you can allocate toward a well defined requirement. Then they work individually toward becoming more effective with the tools they have access too, and the process improvement is in how we enable them and what we enable them with.

What say you?

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2 Responses to “Shift of viewpoint – Analyst centric to Topic centric”

  1. What??? Consultants aren’t as effective as once believed??? Oh noes!!! 🙂

    Seriously though you make an excellent point. I suppose you might need a certain hybrid model. By this I mean that you have a group of experts in the organization identify the issues (topics) that need to be addressed.Then you have a group of qualified subject matter experts solve that issue.

    I have seen process improvement work incredibly well. It was a bottom up and top down approach at the same time. It was amazing. You are absolutely dead on in your last paragraph about .. “Then they work individually” (this is key, as it removes the group based overhead) “toward becoming more effective with the tools they have access too, ”
    (exactly. I’ve found that often times existing tools and processes are fine, just need better training and/or utilization) “and the process improvement is in how we enable them and what we enable them with.” (exactly. It’s not about silver bullets)

  2. When working to identify the issues, it is imperative to always keep in mind the customer, i.e., the reason you are trying to improve. That should not only focus what you are working to improve but also give more drive and determination to actually getting there.

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