Archive for enterprise2.0

The Future of Writing at Work

Posted in Telecommute, Web2.0 Productivity, work with tags , , , , , , , , , , on March 30, 2011 by Lance Strzok

As more and more people are writing and professing their opinions across more and more platforms of information sharing, one thing remains true across all of them – Content it King. Yep, what you say, its validity, conciseness and tone are all part of good content that will keep people coming back. In a world where people value every second of their time, if you can not provide that content consistently, then you can make it look pretty all you want, and tweak formats all day, but that won’t bring them back to read you again.

I suspect the future of writing in the office place will shift from Word and Open Office to open platforms where the words that you write are what is most important, and computers and editors will apply style, images and links to related content to enrich the content as a workflow process following its initial creation.

This makes the transportation and transformation of the words from one product into another so much easier, and style can be changed quickly and easily for past and future content. It is also easier to use and re-use it again in other products.

Think about it, how many times does the Word file you spend half an hour tweaking just so it looks right end up in several places and different platforms looking completely different? My own experience in this has lead me to writing in blogs, because it is just so easy to do. The files are small, transportable, accessible, open with a simple browser (no special or expensive software) and have some of them have built in spell checking as I write – not as a separate function. I can write from my desktop, laptop, phone, or TV and the content can be styled in any way I or someone else pleases. Not to mention that people can index it and discover it, as well as comment on it and share it with others quickly and easily. It also fits with my hope of where things will go in the future with regard to IT and work. Simple really, all I should need is an internet connection and a browser. Which is also why my recent work has been focused on browser wars and how they are doing against one another.

So to wrap things up, spend that extra half hour working on the content, collaborating with colleagues, checking your sources, and making your inner author voice shine through, and give a blog a chance – you might just come to like it for the same reasons I do.

-Lance.

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How do we move away from email?

Posted in Web2.0 Productivity with tags , , , , , , , , on March 31, 2010 by Lance Strzok

I started this thread as a response to Andrew McAfee’s blog. http://andrewmcafee.org/2009/10/how-i-learned-to-stop-worrying-and-love-email/ .

There I shared the following thoughts on moving away from email:

I am living the truce with email, but I do think that email will act like a ball and chain on moving toward what could be, and what I think we agree will eventually be.

I think that the mindset for email should be as one to be used as a private communications path, with suggested replacement when possible with private chat and private messaging within chat for asynchronous discussion.

I think one thing we could do to move willing organizations toward limiting email and moving in the direction of other tools would be to disable attachments within email. Replacing them with links to documents in a document management system that is optimized for the media being linked too, (be it images, documents, video etc…). There are some added side benefits to this decision, reduction of the number of the same documents and the associated confusion over updates versions, and changes. There are other benefits, but I won’t go on about that.

A follow on move may be to declare that email will begin to be indexed and made searchable/discoverable unless it is flagged as personal and private. Encouraging employees to use private chat and chat messages for most of the personal exchanges that take place. This would enable us to start to use the email text strings (now without actual documents embedded). Maybe then email might not be “where knowledge goes to die” as you so appropriately put it. These emails (now text files) can indexed along with chat room logs (non private) and other text based tools as well. One additional thing would be that it may basically force a lot of people to review what they have, and delete those that are no longer worthwhile, thereby reducing total storage allocated to email from 20 years ago. (Can you believe some people are proud of that fact?)

The other uses of email would eventually need to be replaced with arguably better tools as well. Take for example the task list function, or the integrated calendar, meeting makers and the rest of the functionality we have come to love. Until we can point to a better solution in those areas as well, this is going to continue to be an uphill battle.

Then there are the customers and clients, we can change our internal methods and processes, but what about how we interact with our customers?

All good questions, but I just realized I started this long ago, and forgot to publish and finish it (busy).

Lastly, I will say that if you or your customers like Firefox as your browser, then linking your documents to Sharepoint is not the direction to go. They are only open for editing in Internet Explorer.

Picasa and Gallery play nice?

Posted in Web2.0 Productivity with tags , , , , , , on December 14, 2009 by Lance Strzok

We have a version of Picasa behind enterprise firewall. It does not and will not link out to the world wide web. One of the nice features of Picasa is that it allows you to upload files to the web, but since we won’t be sending files to the web, it would be nice to send them to our other enterprise image server – Gallery. This would make the files available and discoverable to the rest of the enterprise instead of sitting in some folder with little utility to anyone else. In Gallery you can tag the images, link to them, and embed them in other resources.

So what I am looking for is a feature that when you push the upload files to the web button, have the software log you into your Gallery account, upload the files to your personal or team folder, and initiate the tagging capabilities. In essence, use Gallery just like you would use Google’s images.

So what do you think? Does your enterprise have Picasa? Have you been able to do this?

I would appreciate it if anyone could help save me from recreating the wheel here. Thanks.

What am I going to tell my boss (Draft – still want comments)

Posted in Web2.0 Productivity with tags , , , , , , , , , , , on November 9, 2009 by Lance Strzok

The internet just turned 40 last month, and no one would argue that the result of enabling 1/6th of the people on the planet to communicate and share information using this network has lead to enumerable unforeseen and unplanned benefits.

Web2.0, and its derivatives- Enterprise 2.0, Social media, Government 2.0, are now collectively a combination of ideology, and technologies that together are a disruptive technology with the potential to bring great power to those that leverage it.

We are not fostering the ideology or leveraging the technologies to an appreciable extent, and risk loosing much in the way of power and influence.

The problem is that we have had access to these Web2.0 tools for over 5 years now, with little progress in the way of integrating these tools into our business practices or replacing older tools and technologies. Leadership puts these concepts into vision statements, but does little in the way of delivering actionable plans and integration strategies. Meanwhile the grassroots efforts of many line employees that leverage the technologies have marginalized success, and meet with resistance from supervisors and middle management that have no direction from above on how and what to implement or allow.

This is further muddied with the heavily publicized failings and issues of the use of these technologies on the world wide web (www). You hear about negative issues spanning opsec of personal information and computer cyber security issues and concerns that do in fact exist- on that network. What they don’t talk about, and how the issues you hear about with these tools on TV and in various other media is the difference in attribution. Simply put, on the web, you can be anyone, and say just about anything. Whereas within enterprise
environments, many of these concerns don’t exist because your actions are attributable to you, and your cyber issues are largely behind the firewall. So it is clearly an unfair comparison, and damaging to adoption.

Discussion-
1. Ideology, values, and culture of the “adopters” -It’s about attitude, not Gen-X, Gen-Y etc…
2. Tools and Technologies that facilitate integration of the ideology in business and personal performance
3. Benefits of Integrated Social Media Strategy
4. Not a Utopian solution
5. Current and future tools and technologies
6. What is needed from leadership

The Ideology – (Heavy influence by Gary Hamel)

– Contributing and Sharing – The speed, agility, access to information and communication of the network surpasses individual performance
– Transparency – We each can see what and when others contribute
– Trust – Through transparency we can develop trust and meaningful relationships
– Impact – Desire ability to impact my organization
– Agility – Facilitate a fast pace, minimize bureaucracy
– Easy – Low barriers to contribution
– Egalitarian – Your ideas sink or swim on their own merit and are not based on personal credentials
– Networks are self organized and defined – not prescribed
– Leaders serve rather then preside
– Resources get attracted not allocated
– Power comes from sharing accurate information not hoarding it
– Opinions compound and decisions are peer reviewed

The tools and technology –

There was a time when the tools we had at work were far superior to what we had access to at home, and in some areas, that pendulum has come 180. These tools are readily available at home, and are a large part of many people’s personal productivity. These tools enable and enhance the activities that are valued in Social Media ideology.

Tools and Technology
– Blog (WordPress)
– Wiki (Wikipedia)
– Instant Messaging (Chat)
– Web based file servers for various media (Flickr, Picasa, Google Docs)
– Social Bookmarking
– Keywords and Tags
– RSS
– Social Media platforms (Facebook, MySpace)
– Emergent Social Software Platforms (ESSPs)
– Podcasts
– … Many more

Not really going to talk tools, there are too many, and I am grateful to have access to so many for my work. There are classes you can take to learn about the tools and how to use them to achieve results. What is important to mention is that I have a choice, not one solution that was handed down from corporate IT with a mandate to use it.

These tools have some characteristics in common. I like the mnemonic SLATES coined by Andrew McAfee to discuss those similarities.

– Search – Ability to search within the tool
– Links – Ability to link to other information
– Authoring – Give people the ability to interact with or author
– Tags – Keywords associated with an item
– Extensible – Can be improved and made to work with other tools
– Signals – Can send you an option in notification (email, or RSS)

Benefits of Integrated Social Media Strategy –

Not a Utopian solution –

Current and future tools and technologies –

What is needed from leadership? –

Stated social media goals and guide rails that provide and encourage adoption within the firewall while considering security and expectations when using tools that interact with the world wide web.

Verbalized recognition and encouragement of the use of these tools by managers and employees whenever possible within the firewall for enterprise related work.

Encourage leadership to create a culture in which calculated risks can be taken without fear of loosing job, innovation can take place at the lowest levels of the organization, employees can and do impact how things are done. Understand that flaws will come to the surface, and be ready to engage the workforce on how to fix them in an open and transparent way. I am reminded of forums, and the solution cannot be to simply turn them off. They may have shed light on some of the shortcomings, but ultimately, they represented the silent voice at the table.

Recognize the values of the coming workforce. Understand the tension that may exist with current leadership that came into power under a somewhat different set of values and a different culture to form the existing business model. State a desired direction to evolve from that model toward a new model in which risk, trust, sharing, and collaboration resulting in products with great depth of knowledge and transparency of contributions are to be rewarded.

Empower and encourage network and team building across the entire enterprise utilizing these tools and leveraging those networks and teams against mission areas. Actionable plans put into place and motivated engagement.

Search out and hire people that demonstrate high performance and the skills to integrate their talent with a network of similarly interested and talented people.

Recognize and reward adoption and evolution toward the new model.

Ensure that middle management and immediate supervisors encourage the use of and adoption of these tools by the workforce.

I believe that general
managers are the single most important constituency for tech-
nology success or failure within an organization; yet very few
books or other materials are written especially for them.

[Andrew McAfee]

—-
Thanks to Contributors:
-Dave McDonald
-Joseph Boutte
-Justin Franks
-Andrew McAfee
-Nick Charney
-Brock Webb
-Chris Rasmussen

—-
Resources and links
http://andrewmcafee.org/enterprise-20-book-and-blurbs/
http://oreilly.com/web2/archive/what-is-web-20.html
http://en.wikipedia.org/wiki/WEB2.0
http://blogs.wsj.com/management/2009/03/24/the-facebook-generation-vs-the-fortune-500/

What am I going to tell my boss?

Posted in Web2.0 Productivity with tags , , , , , , , , , , , , , , on November 9, 2009 by Lance Strzok

I am drafting an argument that I am presenting to leadership tomorrow. I have 15 minutes to describe, educate, and influence our organizations burgeoning Social Media strategy.

For those of you that both actively and passively interact with this blog, please consider taking a moment to comment below with what you think the most important points of that discussion should be.

My outline thus far has (in no particular order):

Quick intro to E2.0, Web2.0, Social Media, Gov2.0 terms.

The social media tools and the properties of what makes those tools successful, (SLATES).

The values and culture of the coming workforce that want access to these tools and are used to working as networks toward a common goal.

How to create an environment that allows these new workers (and their networks) to succeed or exceed current efforts against stated goals.

This culture is not about superstars, but large numbers of high performing individuals working as a network, enabled by these technologies, and motivated by common values.

Again, if you see anything glaringly absent, or you think it more important, please let me know.

I am going to post this work this evening when I am done writing, and your thoughts and comments will have been considered.

(Have a terrific week).

– GLS.

Chirp – What am I going to do with that?

Posted in Web2.0 Productivity with tags , , , , , , , , , , , , , , , on October 21, 2009 by Lance Strzok

This week Chirp was added as a service to our enterprise. Chirp is much like Twitter, a micro-blogging service.

At its core is the ability to write 140 characters of text in a message box, and broadcast it too everyone in the enterprise. Each Chirp has a time stamp and who sent it attached to it and are chronologically ordered.

Sounds like something you may not want to do – or is it?

Well, what if I said that the only people that would really care would be the people that choose to listen to you. They choose to follow you because they want to hear what you have to say, and if that changed, they could simply choose not to listen anymore. You can likewise choose to follow those people that you want to listen too, and if that changed, you could self select not follow them anymore as well.

Like many very flexible tools, there are a lot of things you may be able to do with this tool.

I would like to share some ideas that I am going to use this tool for since I have been looking forward to something like this for quite some time.

I have been waiting for a tool like this primarily for its logging features. One of those features was the ability to easily put down what I do during the day, that I can recall later. I wanted to use this to help me when I am asked to provide input for end of year performance assessments. Long ago, I made recommendations on several ways people could keep track of what they do, but I wanted to make it easy, and this service gets us pretty close.

The service is primarily a text box that you can put up too 140 characters of information into. You can enter links into the text area, so if you choose to inform your network of followers (friends), then you can post that you are starting work on something and send them a link to that file. You can also simply make them aware of what you are working on that day. Or you can include a link to your finished work so that they can read it. There is a URL shortener that you can use to shorten long URLs if you need too. It can be found in the Tag|Connect (social bookmarking) service if you need it.

You can use it to create groups. After there is a group, and if you are a member of a group, you can track all group member “Chirps” and know what people in the group are saying about that topic. Groups are usually topic centric (like what forums used to be). When you click on the group, you can see all the posts (chirps) made to the group by group members.

In addition to groups, there is the ability to create your own topical “tags”. Those tags are prepended with a “#” symbol and look something like this: #collaboration for example. This means that anyone that adds #collaboration to one of their chirps, will automatically become a member of that “hash tag”. That post will show up if you click on that hash tag along with any others that are in that group.

So how am I using it in the enterprise? Well, for DCIPS, I am using a hashtag for each of the Individual Performance Objectives that I have this year. #GLS123IPO1 for example is a hashtag that will be where I collect all the chirps that are related to my 1st performance objective. That way at the end of the year, if I have used this tool to track the things I work on during the day, I can click on that hashtag, and it will chronologically list all the work I did on that objective this year. This should make creating my input for end of year evaluation easier. Also, since I can include links, I may make a unique hashtag for my products, and one for time keeping like #GLS123P and #GLS123T where the first would be products and the second time entries for recalling posts that describe when I arrived and left on any given day. I can use them where needed.

The tool also has a built in RSS feed, so that I can share with my manager what I am working on, where I am going too (meetings) and anything else I choose to share about what I am doing, and where I am at any given time. If my manager subscribes to my feed on that, and wants to know where I am, when I chirp that I am giving training in a specif place for a specific time period, then he and others can know where that is. Again, but only if I willingly and purposefully post those kind of entries. He may ask others to do it as well, and that is one way to keep track of what people are working on.

Alternatively, if our office had a group name, and we all included a !groupname in our chirps, then all the chirps with that groupname would appear in that space, and an RSS feed of that would be available for the manager in charge as well.

I have listed some things I am going to use this for, and in time people will use it for things I can not even imagine yet. But this tool allows for RSS, groups, tags, and chronologically lists the returns of those results. My peers and friends will likely “follow” my chirps, and maintain situational awareness of what I am working on and where I am as well as what I am producing and for which IPOs I am doing the work. They can see and join the groups I am in, or get feeds of what I am chirping about, what groups are posting about etc… My manager may choose to follow what I am doing, and I of course have a responsibility to chirp about meaningful things that are work related. We have all heard of the person “Tweeting out about going to get a drink of water” which has no real impact or significance and ultimately adds only to the noise around us. I should only hope that we use this tool to share things of value, what we are working on, who we are working with and what we are trying to accomplish. That would be the primary difference between what I Twitter about outside work, and what I Chirp about inside work.

If you like what you have read and found it useful, feel free to check it out, (it uses your intelink passport username and password. Once in, feel free to follow my chirps, ask questions, or post some of your own. I look forward to seeing you in there.

—-
In addition to asking for constructive criticism on this blog post, I will part with these questions-
What are you using Chirp for? What may you use it for in the future? What did this tool make easier for you?

Individual Performance Objectives FY 2010

Posted in Web2.0 Productivity with tags , , , , , , , , , , , , on October 17, 2009 by Lance Strzok

1. Publish on Social Media and Collaboration.

-Compose, review and publish to the workforce, a quarterly newsletter “The feed”.
-Coordinate with the CIO, KM, Hopper, Innovation Office, KTP, Social Media, and Training departments to maintain status on programs, dates, and articles on related content of interest.
* Ensure that at least one article on relevant material is reviewed and included in the quarterly newsletter.
* Ensure that the status report items in the newsletter reflect current information on existing programs, and include new or dropped programs as well.
* Include one personal freeform exposition per subject area with an “outlook” and or “something to ponder” subject.
-Write on collaborative culture.
* How is collaboration different then coordination?
* What are some of the challenges to collaborating in our work environment?
* What are some of the fears of collaborating?
* What are some of the values, ethics, and motives in a collaborative culture?
* A definition of collaborative culture within our community.

* Supports CIO FY10 requirements for information sharing, knowledgement IAW http://www.doncio.navy.mil/uploads/DONCIO_Campaign_Plan_FY2010_v2_508.pdf

2. Social Media, Collaboration and Web Security Training

– Provide a minimum of 4 courses on Social Media and Collaboration to the workforce before September 30 2010. This course shall cover at a minimum A-space, Intellipedia, Inteldocs, Blogs, Intelink, Gallery, iVideo, Microblogging, IC-Connect, Sharepoint, Tag|Connect, and Instant Messaging.
– Provide social media and anonymous browsing training for a minimum of 3 opensource classes.
– Provide Social Media training to a minimum of 3 Tools 101 classes.

3. Provide consulting on Social Media tools to the IC, departments, divisions, fleet assest and individuals on an as requested basis. Provide chat room support to A-space, Collaboration Help, Intellipublia, Compass, and Evolution IC.

– Actively seek, identify, and make recommendations for business practices that may be enhanced with the use of social media tools.
– Document these activities with specific customers, providing clear problems and potential solutions for lessons learned and best practices usage.

4. Identify, test, and evaluate emerging technologies and best practices for incorporation into our IT enterprise.

– Implement 3 new technologies by end of FY10.